Document distribution software is a set of tools that allow companies to track their documents electronically. This improves accountability and authentication, as there is an electronic record of who has uploaded files, as the features for sharing files and storage, backup of files and restoration, as well as indexing of documents.

The benefits of electronic document management are reduced administrative costs and more efficient processes. It also lets businesses save on storage and printing costs, and improve security by removing the need for physical filing systems. Electronic document delivery also reduces time spent searching for specific documents, and enhances collaboration by the ability for multiple individuals to work on a single document at the same time.

The best document distribution software is one that combines automation with core-indexing as well as search functions, as well as a user-friendly interface. It can be used on Windows desktops and mobile devices as well as web browsers. It also works with iOS and Android. It can handle multiple formats, including scanning paper documents, as well as Microsoft Office spreadsheets.

A robust DMS can help businesses manage customer information and ensure that all employees have access to the latest version of documents. This allows them to answer questions faster and more accurately. This helps reduce call center costs, and improves customer service (CX). It can also track the time that a document was opened so that the company can identify who is viewing it and for how long.